FREQUENTLY

ASKED

QUESTIONS

HOW LONG IS THE HIRE PERIOD?

 

The hire period is usually 2-4 days, we deliver the day before your event and pick up the day after, to give you plenty of time to set up and take down. We can arrange different hire periods if you require, please let us know at the time of booking.

 

IS THERE A MINIMUM ORDER?

 

There is a minimum order for delivery of £100. If you require smaller items we can arrange collection from Torquay.

 

WHAT ARE THE DELIVERY ARRANGEMENTS?

 

There will be a one of delivery charge. This will be based on the distance travelled from Torquay, at a rate of 45p per mile. However, we will be required to 4 trips for delivery and collect. So if your venue is 50 miles away, the cost would be £22.50, for 1 x trip so then £90 for 4 trips. 

You are able to collect the items from Torquay, TQ2 6SF if required.

 

HOW DO I PAY?

 

You can pay by bank transfer, cheque or cash

 

DO I NEED TO PAY A DEPOSIT?

 

A booking free of £50 is required to secure your chosen date.  This is non-refundable but is deducted from your final amount. The full balance is then required 2 weeks before your event.

CAN I PAY IN INSTALLMENTS?

Yes, absolutely. You can pay any amount at any time. Just let me know you have paid and I will record this on your invoice and send you an updated balance.

DO YOU SET UP THE ITEMS?

All of the items are hire on a DIY basis which means I will drop them at your venue and it's up to you to set them up. However, there are some items I will set up for you - these include: table plans, the neon signs, pallet backdrop, selfie station, coconut shy.

 

If you need an extra pair of hands on the day, I am able to help set up  for an addition fee. This will be agreed on at the time of booking, depending on how much there is to do.

WHAT HAPPENS IF I BREAK SOMETHING?

 

We understand that minor breakages may occur and you will not be charged for these. However, if we feel something is damaged through negligence, we will charge up to 5 times the price of hire.

 

Please see our terms and conditions for full details of our hire agreement.

DO YOU HAVE PUBLIC LIABILITY INSURANCE?

Yes, absolutely. If your venue requires a copy of our certificate just ask and we will send you a copy

ARE YOUR ELECTRICAL ITEMS PAT TESTED?

Yes,! There is a sticker on each plug showing this

TERMS

&

CONDITIONS

Deposit/payment

 

A deposit of £50 is payable at the time of booking. This will secure your date. The remaining balance is then payable 2 weeks prior to your event.

 

Delivery

 

There is a minimum order for delivery of £100. Delivery is free within 10 mile radius of TQ2 6LY. Between 10-30 miles from TQ2 6LY will be charged at £1 per mile (bearing in mind this will include 4 journeys for delivery and collection). Over 30 miles and we will give you a quote at the time of booking. Collection from Torquay is free. We will arrange a suitable time for both parties at the time of booking. These times must be adhered to. We can deliver to your venue or home. Please ensure there is someone available to check all the items have been delivered and sign the delivery note.

 

Courier

 

For longer distances it is possible to arrange a courier for non-breakable items, e.g. linen, paper lanterns, wood slices etc. The hirer is responsible for arranging a courier back the day after the event. You will be given a quote prior to booking.

 

Packaging

 

All packaging is the property of Rustic Love. Hire items must be packed up in the same way in which they were delivered.

 

Security Deposit

 

We require a security deposit of £20 prior to the event. You can send a cheque, which we will then send back to you after the event. Or we can hold your credit/debit card details, which won’t be used unless the hired goods are damaged.

 

Breakages

 

You must inform us at the time of collection if any losses/breakages have occurred. You are responsible for the hired goods from the point of delivery to when the items are collected. If any items are lost or damaged through negligence there will be a replacement charge. This will be 5 times the price of the hire charge. We understand minor damage may occur like a rip in a paper lantern or a stain in a table cloth. You will not be charged for this but please do inform us.

 

Period of Hire

 

The period of hire is generally 3 days. We will deliver 1 day before your event and pick up the day after. We are happy to extend this period which we can arrange at the time of booking.

 

Cancellation

 

Unfortunately, you may have to cancel for some reason. If this is the case, we would keep your original deposit of 25% of the full amount. If you cancel before 2 weeks of your event, 75% of the full amount would be payable. After 2 weeks before your event 100% of the full amount would be payable. If we have to cancel and are unable to provide you with your hired products, we would refund you 100% of all money paid.

 

Liability

 

Rustic Love has full liability insurance. Should your venue wish to have a copy of our liability insurance certificate, we are happy to provide one.