Now for the fun bit, are you ready...?

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• Placing an order with us verbally, by phone, Internet or any other method of communication constitutes you having read, understood and agreed to the following terms and conditions.

• Please read this agreement carefully. Upon entering into this agreement, you the hirer, agreed to be bound by the terms within.

• These are the only terms and conditions upon which will form a binding contract with you. No alteration or substitution to these terms and conditions shall be valid unless agreed in writing by Rustic Love.

 

Set up

The price of each item is for hire only and does not include set up (unless stated). If you require this service, a quote will be provided based on the individual items at the time of booking.

 

Deposit/payment

A booking fee of £50 is payable at the time of booking. This will secure your date. The remaining balance is then payable 2 weeks prior to your event.

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Delivery

There is a minimum order for delivery of £400. Smaller orders can be collected from Torquay.

Delivery from TQ2 6LY will be charged at £0.45 per mile (this will include 4 journeys for delivery and collection).

Collection from Torquay is free. We will arrange a suitable time for both parties at the time of booking. These times must be adhered to.

We can deliver to your venue or home. Please ensure there is someone available to check all the items have been delivered and sign the delivery note.

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Courier

For longer distances it is possible to arrange a courier for non-breakable items, e.g. linen, paper lanterns, wood slices etc. The hirer is responsible for arranging a courier back the day after the event. You will be given a quote prior to booking.

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Packaging

All packaging is the property of Rustic Love. Hire items must be packed up in the same way in which they were delivered. 

 

Security deposit

We require a security deposit of £20.00 prior to the event. This will be taken with your final payment. Alternatively, you can send a cheque, which we will then send back to you after the event. Or we can hold your credit/debit card details, which won’t be used unless the hired goods are damaged. We will pay the deposit back into your bank account once all the items are counted and checked.

Breakages

You must inform us at the time of collection if any losses/breakages have occurred. You are responsible for the hired goods from the point of delivery to when the items are collected. If any items are lost or damaged through negligence there will be a replacement charge. This will be 5 times the price of the hire charge. We understand minor damage may occur like a rip in a paper lantern or a stain in a table cloth. You will not be charged for this but please do inform us.

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Period of hire

The period of hire is generally 3/4 days. We will deliver 1 day before your event and pick up the day after. We are happy to extend this period which we can arrange at the time of booking.

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Cancellation

Unfortunately, you may have to cancel for some reason. If this is the case, we would keep your original deposit. This covers the cost of admin and emails thus far. If you cancel before 2 weeks of your event, 75% of the full amount would be payable. After 2 weeks before your event 100% of the full amount would be payable.

If we have to cancel and are unable to provide you with your hired products, we would refund you 100% of all money paid.

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Liability

Rustic Love has full Public Liability insurance. We are happy to provide a copy of our certificate if your venue requires it. 

Our total liability will be limited to two times fees you have paid for the service.

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Privacy policy

• Rustic Love treats any personal information you provide in accordance with the provisions of the data protection act of 1998 and will only use the information you supply via this website to contact you in connection with services provided and/or to respond to requests you have made to provide any desired information.

• Use of the Rustic Love website does not require you to disclose any personal information unless you make an enquiry or contact us directly via email.

• Rustic Love does not sell, trade or rent your information to third parties.

• We will always ask your permission before we share photos of your wedding on social media or our website.

• Our full privacy policy can be downloaded here

 

Consumer rights 

• For services, if work has started on the service once the you, the customer has paid, you are not entitled to a full refund

This contract, and any non-contractual obligations arising hereunder, are governed and construed in accordance with the laws of England and Wales, and the courts of England shall have exclusive jurisdiction to deal with any dispute arising hereunder.